Terms of Sale
These Terms of Sale govern all purchases made through the Wedge Essentials e-commerce website (www.wedgeessentials.com, hereinafter referred to as the "Website"). By placing an order, you agree to be bound by these Terms of Sale. If you do not agree to these terms, please refrain from making purchases on this Website.
1. General
These Terms of Sale apply exclusively to products sold through the Website.
1.2 By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.
1.3 Wedge Essentials reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.
Products and Availability
2.1 All products listed on the Website are subject to availability.
2.2 We strive to ensure that all product descriptions, images, and prices are accurate, but errors may occur. In the event of an error, Wedge Essentials reserves the right to correct it and will notify you of any changes before fulfilling your order.
2.3 The inclusion of products on the Website does not guarantee their availability at any time.
Pricing and Payment
3.1 All prices are listed in Ringgit Malaysia (MYR) unless otherwise stated. Prices do not include applicable taxes, shipping fees, or other charges unless specified.
3.2 Payment must be made at the time of purchase via the payment methods provided on the Website.
3.3 Wedge Essentials reserves the right to modify product prices without prior notice.
3.4 Payments are processed securely using industry-standard encryption (SSL). Wedge Essentials does not store your payment details.
Order Process
4.1 Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.
4.2 Orders are deemed accepted when Wedge Essentials dispatches the product(s) to your designated address.
4.3 We reserve the right to refuse or cancel any order at any time, including for reasons such as product unavailability, errors in pricing or product information, or suspected fraudulent activity.
4.4 In the event of cancellation, you will be notified, and any payment made will be refunded promptly.
Shipping and Delivery
5.1 Orders will be shipped to the address provided at checkout, subject to compliance with our shipping policies.
5.2 Shipping times and costs are displayed during the checkout process. While we strive to meet estimated delivery dates, delays may occur due to unforeseen circumstances.
5.3 Risk of loss and title for purchased items pass to you upon delivery of the items to the carrier.
5.4 Wedge Essentials is not responsible for lost or damaged shipments. Please contact the carrier to resolve such issues.
Returns, Refunds, and Exchanges
6.1 All sales are final unless otherwise stated in our Returns and Refunds Policy, which is available on the Website.
6.2 Products may only be returned or exchanged if they are defective, damaged, or incorrect upon delivery. You must notify us within 7 days of receiving the product to initiate a return or exchange.
6.3 Refunds, when applicable, will be processed to the original payment method within 14 business days of approval.
6.4 Products returned for refund or exchange must be unused, in their original packaging, and accompanied by proof of purchase.
7. Product Warranty
7.1 Wedge Essentials does not manufacture products and therefore does not provide any direct warranties.
7.2 Any warranties provided are those of the manufacturer and are subject to their terms and conditions.
8. Discounts and Promotions
8.1 Discounts, vouchers, and promotional offers are subject to specific terms and conditions, which may include limitations on use or expiration dates.
8.2 Discounts cannot be combined unless explicitly stated.
8.3 Wedge Essentials reserves the right to cancel or modify discounts and promotions without prior notice.
9. Liability
9.1 Wedge Essentials is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of products sold through the Website.
9.2 Our liability, if any, is limited to the amount paid for the product(s) in question.
10. Force Majeure
Wedge Essentials is not responsible for delays or failure to fulfill orders caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, or supply chain disruptions.
11. Governing Law
These Terms of Sale are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Malaysian courts.
12. Contact Information
For any questions or concerns regarding these Terms of Sale, please contact us:
Email: support@wedgeessentials.com
Address: Wedge Essentials, Block A (Level 1) Boulevard 51, Jalan SS9A/18 Seksyen 51a, 47300, Petaling Jaya, Malaysia
